"It is not the strongest of the species that survive, nor the most intelligent but the one most responsive to change." -- Charles Darwin
Monday, September 24, 2007
Southwest: Customer Service Done Right
"Wit, style and panache" (says David Strom) about Southwest's revision to their check-in procedures as described on their website: LINK. Worth a quick peek for an example of a company that uses the Web expertly to get right to the heart of their customers.