I'm sure they're right about their product:
Your address book doesn't do enough. Traditional CRM (Customer Relationship Management) software tries to do too much. That's why we built Highrise. It's the just-right, more thoughtful way to keep track of the people,conversations, and tasks that are the lifelines of your business. (from their blog)But still . . . damn. They're missing a key piece. It's not about the pieces (contacts), it's about the network (how the pieces relate). It's not just about the history of your company to your clients as HighRise tracks but also the relationships among those clients.